Margit MøllerFinance Process Lead RPA
11:50 AM Collaborative discussion
Best practice process optimisation for RPA
- Thinking from the whole process point of view, what do we need to hit our targets?
- The robotic process versus human processes: how do they differ and why?
- Rethinking and redesigning your processes before you build a robot
- Taking advantage of RPA as an opportunity to improve the customer journey, removing their pain points throughout your processes
- The balance between small successes and big failures when choosing the right candidates