18 - 20 March, 2019 | Intelligent Automation Nordics

Asko Mustonen


Head of Robotics
If P&C Insurance


11:25 AM Peer perspectives

Creating reliable virtual assistants that enhance the customer experience

  • The use case and business strategy behind our chatbot projects and the benefits we were looking to achieve
  • Determining the best development framework for a chatbot: developing your own versus using a vendor’s product
  • The differentiation between vendor offerings and the options available for the Nordic languages
  • Approaching the customer communication side of chatbot implementation: different options for different use cases
  • Process reimagination to improve the customer experience through the rollout of the combined RPA and chatbot tools
  • How the chatbots are performing against targets and future plans for their development and use


Check out the incredible speaker line-up to see who will be joining Asko.

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