18 - 20 March, 2019 | Copenhagen, Denmark

Asko Mustonen


Head of Robotics
If P&C Insurance


11:50 AM Integrate chat bots and RPA to improve the customer experience

·   Why the demand in Finland precipitated chat bot usage at If: private and public customers, and internal support
·   Combine chat bots and RPA to increase the use of speech UIs
·   Use chat bot to collect customer data with conversational flow and feed it into RPA


Check out the incredible speaker line-up to see who will be joining Asko.

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