Summit Day Two: Wednesday 25 April 2018


Alexander Hübel

Director Digital Transformation, GF Technology & Emerging Business
RPA and AI in the public sector: the Migri experience

The strategic objectives of the service bots project and other intelligent systems at Migri
How the bots are performing against targets and expectations
Lessons learnt from combining RPA with AI systems
The future of public sector organisations and how robotics and artificial intelligence fits into this picture


Vesa Hagström

Chief Digital Officer
Implementing a virtual assistant and combining it with RPA for an enhanced customer experience

  • The strategic objectives behind the virtual assistant project
  • Lessons learned from the implementation
  • The customer uptake and results we are seeing so far, and future plans for Amelia


Julia Aymonier

Chief Information Officer
Ecole Hôtelière de Lausanne

10:10 AM - 10:30 AM Case study

RPA journey: moving from proof of concept to industrialised robotics

  • The context, strategy and objectives of the RPA programme
  • Our approach to ramping up robotics across the business and identifying the right processes to automate
  • How the robots have performed against targets at this stage of the journey and what is coming next

10:30 AM - 11:15 AM Morning refreshments and Tech Spotlight #2

Getting started with RPA:
The business case and technology options
Getting started with RPA:
The business case and technology options
Lessons learnt from the piloting phase

  • Selecting the right pilot projects: what considerations should you take on board so this can create a basis for your future programme?
  • Do you need to improve and align your business processes before you automate?
  • Approaches to creating a proof of concept in preparation for an operational rollout
  • How to handle key tasks and appoint new work before the set-up of a formal RPA team


Anders Kongaa Kristensen

Senior Manager, Group Process Excellence
Dansk Supermarked Group

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk

11:45 AM - 11:50 AM Opportunity to change streams

First steps into robotisation: is the use of RPA tactical or strategic?

  • How RPA has been implemented as a tactical tool to handle growth and how we run RPA at KLP
  • Successful strategies for gaining co-operation and acceptance in the organisation
  • Going forward, is RPA an integrated part of our future operating model?


Tore Skeide

Senior Vice President, Pension Services

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk

12:20 PM - 12:25 PM Opportunity to change streams

Pushing out your RPA platform beyond the breakeven point

  • At what stage should you expect to break even on the upfront investment in systems, training and resources?
  • What will determine the profitability of an RPA programme in your organisation? Is success dependent on a particular volume of transactions, level of process documentation, or organisational structure?
  • After your initial wins, where can you find the extra value in your robotic systems?
  • Measuring the value of business improvements that fall outside of the traditional FTE cost saving model


Juha Koljonen

ICT Director
Finnish Government Shared Services Centre for Finance and HR

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk
Advanced RPA:
Best practice processes and governance
Governance structures for scaling up RPA

  • Segmentation of roles and responsibilities: who drives the initiatives? What roles should IT and the business play and why?
  • Covering the costs: creating an effective internal funding model for cross-departmental robots
  • Digital employees: setting them up within the organisation and enabling them to do as much as possible 24/7
  • Strategies for getting people from across the business to take responsibility for managing their departments’ robots
  • Protecting the system from uncontrolled modifications and employee fraud: what controls and audit trails do you need in place to manage these risks?


Claus Buus Søgaard

Senior Project Manager
Arla Foods

Morten Andersson

Head of Risk, Analysis and Processes
PFA Pension

11:45 AM - 11:50 AM Opportunity to change streams

Best practice process optimisation for RPA

  • Thinking from the whole process point of view, what do we need to hit our targets?
  • The robotic process versus human processes: how do they differ and why?
  • Rethinking and redesigning your processes before you build a robot
  • Taking advantage of RPA as an opportunity to improve the customer journey, removing their pain points throughout your processes
  • The balance between small successes and big failures when choosing the right candidates


Margit Møller

Robotics Product Owner

Peter Loof Helth

Head of the Robotics Excellence Centre

12:20 PM - 12:25 PM Opportunity to change streams

The robots are coming! How to succeed in RPA change management

  • Setting up change management for an RPA rollout: should it be managed centrally or locally?
  • How is RPA changing the work within organisations and the people aspects you should take into consideration when starting a programme
  • Successful approaches for building trust and cooperation with stakeholders from different parts of the business
  • Communicating your success stories across an international organisation with different departments and processes to win ongoing support


Janne Veng

Chief of Processes and Implementation

Tove Hejbøl Lindquist

Director of Process Excellence
Copenhagen Airport

Marianne Bjørnø

Sandefjord Municipality
Combining AI with RPA to leverage the full business benefit
Combining cognitive systems with your robots to take automation to the next level

  • What business advantages can come out of combining self-learning, analytical tools with robotics? How can it improve the customer journey?
  • How do you prepare for the linking of cognitive systems with your RPA?
  • Can you plug AI tools into existing processes or do you need to teach your developers new capabilities?
  • External support, organisational changes and capabilities you will require to implement intelligent automation or machine learning on top of your robots


Mattias Fras

Group Head of Robotics Strategy and Innovation
Nordea Bank

Henrik Göthberg

Director Group Financial Systems

11:45 AM - 11:50 AM Opportunity to change streams

Intelligent process automation in the public sector: combining RPA and machine learning

  • The system/architectural landscape for RPA and machine learning
  • The organisation and synergies involved in the collaboration between the machine learning and process automation departments
  • A vision for the future, including microbots powered by machine learning to detect tax fraud


Simon Wang Thellesen

Head of RPA CoE

Laurits Søgaard Nielsen

Head of Machine Learning Centre of Excellence
SKAT, The Danish Ministry of Taxation

Henrik Göthberg

Director Group Financial Systems

12:20 PM - 12:25 PM Opportunity to change streams

It all starts here: AI research to inspire your next digital transformation

You will be walked through exciting new technologies and discuss the potential business benefits, including:
  • The differences between machine learning, neural networks and deep learning, and how they are being applied by businesses around the world
  • Predictive programming: how Hollywood is using it and the wider business potential for this technology
  • What’s new in augmented and virtual reality and how businesses can tap into it
  • Future technologies: washing machines communicating with microchips in your clothing, and other tech that will change business and society – how will your company adapt?


Anne Håkansson

AI Researcher and Network Leader for Future Smart Society

Henrik Göthberg

Director Group Financial Systems
Message board
Add your key takeaways to the virtual message board for your stream, to contribute to our Nordic RPA and AISummit Playbook.

12:55 PM - 1:40 PM Lunch

1:40 PM - 2:00 PM AI Dragon’s Den

Hear from a range of the most innovative AI start-ups on what their tech can do and how you can apply it in your organisation.

Interactive Discussion Groups (IDGs)

Select two of your preferred topics from the list below. Groups will rotate after 30 minutes of discussion.



2:00 PM - 3:15 PM AI definitions: what they could mean for your organisation?

Anne Håkansson, AI Researcher and Network Leader for Future Smart Society, KTH
  • What are the generally accepted definitions of AI, machine learning, neural networks and deep learning?
  • What are the differences between these technologies and how can companies make the most of them?
  • What are the risks involved in adopting these technologies – how real is the fear surrounding them


Anne Håkansson

AI Researcher and Network Leader for Future Smart Society


2:00 PM - 3:15 PM Digitalisation of the customer experience and marketing: taking the leap towards customer facing AI

Dr Timo Laine, Chief Information Officer, SOK Corporation
  • Moving to a model where IT is led by brand (Adtech/Martech)
  • Transitioning from traditional data centres to the cloud, to enable AI and machine learning in the Marketing area
  • Organisational changes to support the move to AI: moving from a Projects model into DevOps
  • Lessons learnt from trailing customer facing AI pilots


Dr Timo Laine

Chief Information Officer
SOK Corporation


2:00 PM - 3:15 PM Creating a strategic vision and roadmap for RPA and AI

Lisa Paulsson, Chief of Digital Services, Marginalen Bank
  • Analysing how robotics fits into the company’s process improvement and/or digital agenda
  • Who to involve and consult in creating an overall RPA and AI strategy
  • The benefits and drawbacks of bringing in external consultants for guidance on your roadmap
  • Defining a realistic scope and objectives for RPA at the corporate level

Lisa Paulsson

Chief of Digital Services
Marginalen Bank



2:00 PM - 3:15 PM Changes to the RPA vendor market: how it will disrupt the model

  • New players in the space and how they will affect the pricing of software robotics products
  • Vendor mergers and acquisitions in this space and the impact on end users
  • What new RPA product development and service offerings will begin to emerge in the next few years?


2:00 PM - 3:15 PM RPA governance in Financial Services: making the robots audit proof

  • How to set up RPA to comply with your AML and fraud programmes: do we need to treat robots like any other employee within the relevant processes and systems?
  • Practical steps for ensuring that robots do not allow money laundering or other kinds of fraud to occur
  • Using RPA, machine learning and NLP to improve AML processes: what are the possibilities and risks involved in doing this with the currently available technology?


2:00 PM - 3:15 PM Taking RPA deep down into your core business processes: what are the possibilities?

Soren Ruskjaer, Director, Process Excellence, Novozymes
  • What can be done within core business functions using current RPA technologies?
  • Stakeholder management for creating a digital operating environment
  • Approaches to minimising the business risk involved in taking RPA into core operations, including the technical and governance challenges
  • What can we learn from highly automated industries using physical robots?


Soren Ruskjaer

Director, Process Excellence


2:00 PM - 3:15 PM HR automation: what is possible using today’s available technology?

Nabeel Babree, Head of Business Process Excellence, Telenor
  • On-boarding new employees: building a solid workflow for a self-service catalogue
  • Industry experiences of automating within the recruitment area: how good are robots at short-listing the best candidates?
  • Opportunities and potential pitfalls involved in robotising Learning and Development tasks and other areas within HR


Nabeel Babree

Head of Business Process Excellence



2:00 PM - 3:15 PM RPA software solution selection: comparing notes with your peers

Sami Aherva, Director, Stara Logistics, City of Helsinki
  • Industry experiences with different systems: what do you need to know about the Big Three and the smaller providers
  • What to look for in a system to determine its suitability and scalability
  • Cloud versus inhouse servers: weighing up the cost benefits against the security risks


Sami Aherva

Director, Stara Logistics
City of Helsinki


2:00 PM - 3:15 PM Third party service providers: ensuring you get the support you need from them

Marko M. Honkanen, Head of Global Process Management and Enterprise Architecture, Outokumpu
  • How can we have assurance that a partner has the required skills and experience to support the needs of your business, in light of the skills shortage in RPA?
  • What level of service should we consider to be the benchmark for service providers?
  • How to get the most from you partner and when to walk away from them

Marko M. Honkanen

Head of Global Process Management and Enterprise Architecture

IDG 10

2:00 PM - 3:15 PM The implications of GDPR on RPA: how to ensure compliance

Priya Leth-Jorgensen, Head of Internal Audit and Finance Processes, Maersk Drilling
The new data privacy law comes into play for businesses in EU states on 25th of May 2018, governing what information you can keep on your computer for what purpose. This IDG will discuss:

  • How to keep data in RPA servers under the new rules
  • What are the implications for robotics in the cloud?
  • The reporting requirements for the GDPR that robotics teams will need to follow
  • Managing the end-to-end process of handling personal information, avoiding a siloed view of personal data


Priya Leth-Jorgensen

Head of Internal Audit and Finance Processes
Maersk Drilling

3:15 PM - 3:45 PM Afternoon refreshments

Future possibilities with Building Information Modelling, AI and Extended Reality for Facility Management

  • What makes each of these technologies attractive from a Facility Management perspective?
  • The use cases being explored by Coor and the outcomes are we hoping to achieve from them
  • How the different technologies will work together to create shared data and smooth processes
  • The roadmap ahead for developing the necessary infrastructure and capabilities to bring our plans into reality


Fredrik Sandqvist

VP Head of Innovation and Service Excellence
Coor Service Management
Your biggest takeaways from today’s keynote sessions


Alexander Hübel

Director Digital Transformation, GF Technology & Emerging Business

4:30 PM - 5:30 PM Close of summit