Summit Day One: Tuesday 24 April 2018

8:30 AM - 8:50 AM Registration and refreshments


Eva Liljegren

Chief Consultant, Process Development
Danica Pension
How organisations are leveraging RPA and AI to ensure they remain competitive in the long term

  • Where does the true business value lie? Are industries focusing on cost savings or are we looking to RPA to underpin growth?
  • How do intelligent automation and other cognitive systems fit into the digital agenda?
  • What return should business leaders expect from robotics deployment and in what timeframe?
  • Building a strategic roadmap versus taking an exploratory, agile approach to RPA and AI: what benefits are organisations seeing from each approach?


Fredrik Frimodig

Group Chief Information Officer
Dometic Group

Janne Viskari

Director General, Population Register Centre

Anna Eriksson

Chief Information Officer
Lantmäteriet, The National Land Survey, Sweden

Jenny Dahlström

SVP, Deputy Head of Business Support and Development HCX

9:30 AM - 9:40 AM RPA speed swap

Make new contacts and gain new insights, all in 10 minutes! Share one top tip and one key challenge on your RPA journey with your peers from other companies in the Nordics. Delegates will be allocated a random ‘speed swap’ group on registration, and will join their group for this fun networking exercise to ensure they meet new faces.

9:40 AM - 10:10 AM Big idea keynote

Robotics and AI: where is it going in the future and what should you add to your roadmap?

  • Could the automation potential for non-cognitive robotics go way beyond highly repetitive processes? What benefits will businesses be seeing from these systems in 5 years’ time?
  • What’s coming next with connectivity and the customer experience, and how will it influence RPA and cognitive technology development?
  • When will we see true disruption from robotics? Will the robots realistically take 40 – 80% of jobs as reported in the media?

10:10 AM - 10:50 AM Morning refreshments and Tech Spotlight #1 in the exhibition area

Getting started with RPA:
The business case and the journey
Determining what RPA can realistically do for your business

  • Assessing the greatest inefficiencies in your operations: is RPA the best solution to your problems?
  • Considering your competitive landscape: what are the risks of falling behind if you do not invest in a robotic system?
  • Assessing your potential for low hanging fruit and scope for long term improvement through RPA-driven digital transformation
  • Where should RPA fit into your digital agenda, to support the strategic objectives of the business?


Marianne Horsager

Manager, Robotics Excellence

Anna Lagerhed

Project Manager RPA

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk

11:20 AM - 11:25 AM Opportunity to change streams

RPA journey: practical advice for starting up quickly

  • Having a roadmap versus starting by doing: what has worked well and what are the pitfalls of these approaches?
  • Practical advice on the initial governance issues to solve: setting up robot user profiles, operational responsibilities and capacity planning
  • Understanding the organisational setup and capabilities in order to choose the right tool and governance setup
  • Which use cases resulted in the greatest benefits in our organisation and which activities were fruitless?


Jonas Sveistrup Søgaard

Head of Robotics Centre of Excellence
TDC Group

Stein P Aannerud

Head of RPA

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk
Advanced RPA:
Scaling up to realise the full business value
Industrialisation of RPA combined with BPM: the lessons learnt and the business benefits

  • How to leverage available and new digital capabilities improving the customer experience, enhancing efficiency and reducing costs
  • How BPM and robotics in combination supports the change initiatives across Danske Bank
  • Which applications of the combined system have we tried and what business benefits are we seeing from them?
  • Our robotics journey ahead


Susanne Skaarup

Department Manager Process Automation
Danske Bank

11:20 AM - 11:25 AM Opportunity to change streams

Economic management of large-scale RPA maintenance

  • How much effort are companies dedicating to maintain and to upgrade the robotic technology?
  • Different approaches to keeping track of system updates across complex undocumented infrastructure to prevent the robots from crashing
  • Best practice incident handling, from the technical and internal communications perspectives


Susanne Skaarup

Department Manager Process Automation
Danske Bank
Moving from RPA to cognitive systems
The AI business case: the benefits versus the risks of moving to cognitive systems

  • What level of automation is possible with intelligent systems?
  • What value and insights can you unlock from your unstructured data? What business benefit can be draw from it?
  • Key risk factors involved in adopting cognitive technologies before they reach a state of maturity
  • Developing and retaining AI talent to avoid risking future reliance on support from outside Scandinavia


Mikkel Folmø

Head of Analytics
City of Copenhagen

Jon Eklöf

Director Innovation and Digital Transformation
GKN Aerospace

Amer Mohammed

Head of Digital Innovation
Stena Line

Henrik Göthberg

Director Group Financial Systems

11:20 AM - 11:25 AM Opportunity to change streams

Creating reliable virtual assistants that enhance the customer experience

  • The use case and business strategy behind our chatbot projects and the benefits we were looking to achieve
  • Determining the best development framework for a chatbot: developing your own versus using a vendor’s product
  • The differentiation between vendor offerings and the options available for the Nordic languages
  • Approaching the customer communication side of chatbot implementation: different options for different use cases
  • Process reimagination to improve the customer experience through the rollout of the combined RPA and chatbot tools
  • How the chatbots are performing against targets and future plans for their development and use


Adam Bergendahl

Tech Lab Lead
If P&C Insurance

Henrik Göthberg

Director Group Financial Systems
Message board
Add your key takeaways to the virtual message board for your stream, to contribute to our Nordic RPA and AI Summit Playbook.

12:00 PM - 12:45 PM Lunch

12:45 PM - 1:15 PM Lunchtime debate

RPA and AI futures: what innovations are possible and how will they affect the business landscape?

  • The evolution of robotic process automation: which new features will become prevalent, what can they do for an organisation and when will they become available?
  • Artificial intelligence and its interface with RPA:what direction will this take and how can companies tap into the potential of this technology combination?
  • How will this new technology impact the future of work and society? What will the workplace look like in 20 years’ time?
Debaters to be a mix of different solution providers developing cutting edge solutions in the robotics and cognitive landscape.

Interactive Discussion Groups (IDGs)

Select your top three topics from the list below. When you join your selected group, you will experience a lively discussion among your peers, sitting around a round table, exploring the possibilities and practicalities within your chosen subject. Your conversations will be guided by an RPA industry leader who will challenge the group to think differently, sharing their experiences and facilitating discussion among participants.



1:15 PM - 3:15 PM Pilot project lessons learnt: the dos and the don’ts of the experimental phase

Stine Høiberg, Senior Consultant, Infrastructure and Business Innovation, Nykredit
  • Selecting the right process for a pilot: what your peers have done and what they would do differently
  • Using this phase for trialing different RPA tools and external partners, and best practice in investigating and testing a new system
  • Resourcing the pilot and ways of working with the business to win long term support for RPA


Stine Høiberg

Senior Consultant, Infrastructure and Business Innovation


1:15 PM - 3:15 PM How to layer RPA on top of ERP, BPM and other business systems

  • Taking advantage of RPA’s abilities to connect legacy systems with new applications
  • Making the set-up work for your company: key considerations
  • Why you can’t just use objects ‘off the shelf’ and what work is involved in the systems integration
  • Managing the processes and system access issues


1:15 PM - 3:15 PM Mid-sized firms: driving value out of RPA with a lower volume of transactions

  • In which areas of the business are medium sized firms driving the most value out of RPA?
  • Improving RPA rollout efficiency in the face of a lack of process documentation
  • What kind of time frame is realistic for mid-sized companies to reach the break-even point with robotics?



1:15 PM - 3:15 PM Scaling up RPA: industry experiences of the decentralised and Centre of Excellence models

Frida Hanson, Project Leader Automation, SCA Hygiene
  • What benefits are companies seeing from these different models?
  • What mandates and capabilities are required in order for these structures to function efficiently?
  • How can companies scale up and expand each of these models?
  • What is the role of external partners in the structure? Is anyone fully outsourcing the RPA function and what results are they seeing from this arrangement?


Frida Hanson

Project Leader Automation
SCA Hygiene


1:15 PM - 3:15 PM Cyber security for RPA systems: measures you need in place to prevent infiltration

How to build an effective network and safety nets around an RPA system to contain a virus
Examining the security implications of installing RPA system updates: what checks need to be done before accepting them?
How to approach cyber security in cloud based RPA systems
Balancing security measures against the risks of left being behind on new technologies and updates that could protect your system


1:15 PM - 3:15 PM Applying RPA to judgement-driven business control actions: value adding through RPA in these activities

What are the outer limits of this technology in terms of intelligent decision making?
How to minimise risk when rolling out RPA into areas that require judgement rather than following simple rules
Do we need additional tools to do this?


1:15 PM - 3:15 PM RPA pipeline: efficient methods for prioritising initiatives

  • What processes are your peers using to identify the most beneficial RPA projects within a large, multi-site business?
  • Models for assessing the business benefit when a project goal falls outside of FTE reduction
  • Taking a strategic view of project prioritisation: which initiatives will help to underpin your company’s future direction?
  • Future outlook: will we soon be applying AI to determine the most profitable new RPA projects throughout the business?



1:15 PM - 3:15 PM Combining virtual assistants with RPA: overcoming the challenges

Einar Michaelsen, Nordic Process and Automation Manager, Santander Consumer Bank
  • How to link the back-office robot to chatbot conversations? Do you need a logged-in version of the chatbot to do this?
  • Creating a roadmap for RPA and chatbot processes that are linked together
  • Overcoming other complicating factors involved in combining these systems, such as data privacy legislation

Einar Michaelsen

Nordic Process and Automation Manager
Santander Consumer Bank


1:15 PM - 3:15 PM Data requirements and preparation to underpin a successful AI deployment

  • What data science/analytics capabilities are required to deploy artificial intelligence solutions?
  • How much data do you need to implement machine learning and predictive capabilities?
  • Preparing your data for intelligent automation and machine learning programmes

IDG 10

1:15 PM - 3:15 PM Applying Natural language processing (NLP) technologies to improve your business

  • What data could be unlocked by NLP within your organisation?
  • What insights could you expect to draw from it?
  • Enhancing RPA with NLP capabilities: where to start
  • Adding predictive capabilities to NLP and RPA for cost savings in the customer service area

IDG 11

1:15 PM - 3:15 PM Approaches to addressing the RPA and AI skills shortage

  • What competencies do you need to achieve the goals on your roadmap?
  • RPA and AI competency and experience: how to tap into the talent pool
  • How to make different people work together, from process analysts to software developers and data scientists
  • Outsourcing robotics and AI or hiring in an external partner: will these approaches solve your problems?

IDG 12

1:15 PM - 3:15 PM Using artificial intelligence to improve production quality

Anders Munck, Head of Corporate IT, Carlsberg Group
  • What business benefits can be achieved in the production area, with currently available AI technologies?
  • Use case example: the strategic roadmap and business outcomes of Carlsberg’s Beer Fingerprinting project
  • Setting up the internal capabilities, external stakeholders and a realistic budget for similar projects

Anders Munck

Head of Corporate IT
Carlsberg Group

3:15 PM - 3:35 PM Power Insight Session

Don’t miss this engaging session where top vendors have five minutes each to share their new upcoming features and capabilities, using the most imaginative means possible: video, audio technology demonstrations, robot and audience participation as props!

3:35 PM - 4:05 PM Afternoon refreshments

Getting started with RPA:
Technology options 
Finding the right supplier for your RPA software

  • The selection process and the differences we found between the major vendors
  • Subscription and licensing options: ways to get started without too much economic risk
  • Assessing your upfront and on-going infrastructure and support requirements with each vendor
  • How to determine if a solution is scalable and suitable for the requirements of your business


Henrik Olsen

Head of Business Architecture

Allan Pedersen

Business Change Manager

Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk
Advanced RPA:
Scaling up to realise the full business value

4:05 PM - 4:35 PM Collaborative discussion

Jacob Honoré, Head of RPA, City of Copenhagen
Infrastructure to successfully virtualise the workforce at scale

The best strategies for utilising robots across a large-scale deployment, to minimise licensing costs
Requirements for upgrading underlying RPA infrastructure
Common pitfalls companies have faced when scaling up RPA
Positioning RPA within the enterprise architecture: handling the IT and management issues

Jacob Honoré

Head of RPA
City of Copenhagen
Moving from RPA to cognitive systems
Smart data analytics to improve processes and increase revenue

  • Which analytical tools and methods we have used to improve processes and how they have been leveraged to improve processes
  • How have we combined predictive analytics with robotics to improve the customer experience
  • Internal use cases we have found for unlocking unstructured data to improve business performance
  • Overcoming the data challenges to underpin advanced analytics


Henrik Göthberg

Director Group Financial Systems

Valdemar Warburg

VP, Head of Transformation, Brand and Analytics

Lars Holmquist

Head of Smart Data
Message board
Add your key takeaways to the virtual message board for your stream, to contribute to our Nordic RPA and AI Summit Playbook.
Best practice transformation through robotic process automation

  • Overcoming the challenges of combining people and robots in a digital workforce
  • Ensuring transformation and benefit realisation in a major RPA implementation
  • Innovating with AI as a user interface and other future plans for digital transformation at Ericsson


Alexander Hübel

Director Digital Transformation, GF Technology & Emerging Business
Your biggest takeaways from today’s keynote sessions


Eva Liljegren

Chief Consultant, Process Development
Danica Pension

5:15 PM - 7:30 PM Nordic RPA and AI drinks reception

Enjoy a relaxing wine of beer as you mingle with your peers at the drinks reception

7:30 PM - 8:30 PM Summit dinner

Continue on your networking and make the most of your time at the event, at our summit dinner.