Conference Day Two

8:15 AM - 8:40 AM Registration and morning coffee

8:40 AM - 8:50 AM Chairperson’s remarks and recap of previous day

8:50 AM - 9:20 AM Keynote sessionf: What is a virtual colleague in Nordea and how will it change everything

Mattias Fras, Head of Robotics Strategy & Innovation, Nordea
-Successfully initiating robotics and AI by defining what it is
-Going for value by employing virtual colleagues in the right places
-How will it change banking and insurance in long run

Mattias Fras

Head of Robotics Strategy & Innovation

9:20 AM - 10:10 AM Quickfire case study session: From POC to performance: Exploring the optimal operating model and governance structure for your RPA projects

Jorgen Lislerud, Managing Director, Circle K Business Centre
3 practitioners will be invited to join the stage and give a 15 min presentation on their RPA journey highlighting where they are, what they have done successfully, lessons learned and key issues they are looking at tackling before moving ahead with their RPA & cognitive journey on a the enterprise level

Jorgen Lislerud

Managing Director
Circle K Business Centre

10:10 AM - 10:40 AM Plenary Session: Deploying RPA to scale

-Delivering cost effective and accurate process execution
-Demonstrating a successful RPA business case with ROI
-Rethinking robotics and identifying innovative new use cases for RPA

Sponsored by: UiPath

10:40 AM - 11:10 AM Morning refreshments and networking break in the exhibition hall

11:10 AM - 12:30 PM IDG I Breaking down silos: Building the bridge between IT and business units during RPA implementation

Kristina Gronvall, Project Manager, Nordea
-How to embed IT into RPA projects from the beginning
-Overcoming technical issues during RPA implementation
-How is RPA enabling the IT as a service vision

Kristina Gronvall

Project Manager

11:10 AM - 12:30 PM IDG J Process transformation for effective RPA

- Process standardization driven by centralization
- Lean and optimize your processes before automation
- Continuous improvement by lean culture

11:10 AM - 12:30 PM IDG K: RPA & AI in the BFSI sector

-Developing AI efforts and leveraging upon early success
-How to work with multiple automation vendors across different areas of the business

11:10 AM - 12:30 PM IDG L RPA Fact-Finding and Vendor Assessment

-Identifying internal knowledge gaps and assessing vendor capabilities
-Developing a business case for investment

-Centralising automation activities across the enterprise
-Governing RPA activities in a secure and compliant way

Vinoth Raman

Programme Manager - Robotics Centre of Excellence
ING Bank

11:10 AM - 12:30 PM IDG N Utilising the AI powered tools you have at your disposal

Stig Pedersen, Head of Group RPA, Topdanmark
-Efficiently leveraging robotics and AI to optimise front office
-Developing cognitive capabilities to enhance decision making

Stig Pedersen

Head of Group RPA

11:10 AM - 12:30 PM IDG O What could go wrong in your Intelligent Automation programme?

Rasmus Peterson, Process Lead, PFA Pension
-Lessons learned through unsuccessful RPA attempts
-Will your robots make mistakes?
-How do you manage them if they do?

Rasmus Peterson

Process Lead
PFA Pension

11:10 AM - 12:30 PM IDG P: How can you leverage robotics and artificial intelligence to optimize the customer experience?

Mathias Johansson, Senior Manager and Head of Automated Solutions, Telia
-Hear how to speed up customer service and response times with realtime automation
-Discuss how to leverage artificial intelligence technologies to reveal customer insights from unstructured data
-Deep-dive into a case study

Mathias Johansson

Senior Manager and Head of Automated Solutions

12:30 PM - 1:30 PM Networking lunch in the exhibition hall

Robotic Process Automation

1:30 PM - 2:00 PM Case study: Reorganising the digital strategy at Ericsson

Alexander Hübel, Strategy Execution Manager, Ericsson Henrik Orre, Strategic Digital Initiative Driver, Ericsson
· Automation as part of the Digital strategy
· How to go from idea to action when incubating change at a large organization
· Initial journey when scaling RPA across 180 countries

Alexander Hübel

Strategy Execution Manager

Henrik Orre

Strategic Digital Initiative Driver


1:30 PM - 2:00 PM Digitalization change management: Key challenges and solutions

Anne Hanninen, Financial Director Specialty Papers, Record to Report, UPM Inka Grahn, Financial Director Biorefining Record to Report, UPM
Like any large transformation projects, robotics and digital transformation bring major changes to organisations and huge challenges for the management and project team. In this session, the speakers will demonstrate the change management strategy UPM Financial Services has taken by presenting specific challenges and how they are resolved.
-Developing effective change management strategy towards its own personnel and different stakeholders such as IT, outsourcing partners, auditors and different authorities
-Outlining the key change management challenge of a stakeholder
-How UPM Financial Services has resolved these challenges and what the learnings are

Anne Hanninen

Financial Director Specialty Papers, Record to Report

Inka Grahn

Financial Director Biorefining Record to Report

2:00 PM - 2:05 PM 5 min track changeover

2:05 PM - 2:35 PM Investigating what tools your organisation has available to drive automation: In-House automation

Hans Wirblad Kastman, Project Leader, In-House RPA, IKEA
-Investigating what robotic potential you have in-house
-Ikea’s journey to bring robotics to HR

Hans Wirblad Kastman

Project Leader, In-House RPA

8:00 AM - AM Why do you need good governance in your RPA programme?

-How governance can assist with strategic and operational risk mitigation
-What you need to know about regulatory compliance
-Where to look for escalation and vendor management
-Security, privacy, maintenance and accountability

2:35 PM - 2:40 PM 5 min track changeover

2:40 PM - 3:10 PM The Digital Workforce: Taking RPA to The Next Level

Stine Høiberg Jensen, Senior Consultant, Process Development & Optimisation, Nykredit
•From PoC to Enterprise Level: Scaling RPA with a bottom-up approach
•Obstacles and Solutions: People vs. Process vs. Technology
•An Ecosystem of Coexistence

Stine Høiberg Jensen

Senior Consultant, Process Development & Optimisation

2:40 PM - 3:10 PM Maintaining and protecting your RPA programme

-Developing a secure, compliant virtual workforce governance framework
-What safety features need to be put in place
-How to deal with security concerns

3:10 PM - 3:40 PM Afternoon refreshments and networking break in the exhibition hall

3:40 PM - 4:10 PM Case study: Sparekassen Kronjylland’s RPA business case and implementation journey

Søren Høholt, Director, Sparehassen Kronjylland
Sparekassen Kronjylland is a relatively small bank (51 branches) with a decentralised structure and very unstandardized processes. In this session, Soren will share their business case on investing in RPA and lessons they have learned so far during the implementation
-Our take on investing in RPA
-The process from decision to launch of the first robot – what have we learned
-How we have organized around RPA to maximize ROI
-Storytelling – RPA as opportunity instead of a threat

Søren Høholt

Sparehassen Kronjylland

4:10 PM - 4:40 PM Closing keynote session: Leading the path for change: Inspiring technologies

Søren Rågård, Director, Front End Innovation, Digital Strategy, Lego Group
In this ‘out of the box’ presentation, broaden your thinking and explore the many directions the RPA/AI path will take you toward. The future is positive, but knowing what to expect is half the challenge.
-Adapting to the rise of the robot workforce
-Where does RPA and AI go next
-What will you take back to your workplace
-What new ways are there to innovate
-Ethics: Asking the big questions

Søren Rågård

Director, Front End Innovation, Digital Strategy
Lego Group

4:40 PM - 4:45 PM End of conference