Conference Day One

7:45 AM - 8:20 AM Registration and morning coffee

8:20 AM - 8:30 AM Chairperson’s opening remarks and welcome

8:30 AM - 9:00 AM Keynote session: Embracing the world of AI: Success at an enterprise level

Michael Natusch, Global Head of Artificial Intelligence, Prudential
-Embed robotics and artificial intelligence as a key strategic priority within your organisation
-Identify what will give greatest value to the wider business
-Getting to grips with what groundwork needs to be done before using Artificial Intelligence on an enterprise level

Michael Natusch

Global Head of Artificial Intelligence

9:00 AM - 9:30 AM Keynote session W&Ws RPA journey: Building our Digital Workforce to achieve the seemingly impossible

Christian Wolf, Process Manager, Wuestenrot & Wuerttembergische AG
This presentation by W&W (Wuestenrot & Wuerttembergische AG) offers some direct insight into how RPA was able to clear an insurmountable backlog built up over a period of years in less than a month. W&W overcame a very common issue by using Digital Workers to address the most mundane of tasks and in turn won the support of the executive leadership of the bank.
Key learnings:
•When it seems too big to handle, give it to the RPA team
•Speed is the leverage and efficiency the outcome of using a digital workforce
•Choosing the right technology partner does actually make a difference
•It’s not as easy as it seems but it’s definitely worth the effort

Christian Wolf

Process Manager
Wuestenrot & Wuerttembergische AG

Sponsored by: Automation Anywhere

9:30 AM - 9:40 AM People Bingo

9:40 AM - 10:10 AM Keynote session Lessons learnt from implementing RPA in your business transformation journey

Sigrid Dale, IT Project Manager , Santander Bank Einar Michaelson, Process Analyst & RPA Specialist, Santander Bank
Find out:
•What transformational strategies are being utilised by leading organisations
•Find out how to manage a mixed workforce of both human and robots
•What the best way to drive change is and what challenges are being faced
•Where the next RPA/AI innovation will advance your transformation journey

Sigrid Dale

IT Project Manager
Santander Bank

Einar Michaelson

Process Analyst & RPA Specialist
Santander Bank

10:10 AM - 10:40 AM Keynote case study: Overcoming organisational and process challenges to maximize RPA benefits

Morten Neteland, RPA Leader, Sparebanken Vest
After a 6 months proof of concept in 2015, Sparebanken has decided to embark their RPA journey. The first RPA process went live in May 2016 and until now 34 processes have been automated by RPA, mostly in mobile banking and online banking back office operations. In this case study, Morten will be sharing the key learnings they have gathered in the past 2 years:
•Structuring your RPA programmed and overcoming organisational challenges during the early days of set up
•Mapping out your processes and overcoming the challenges of lack of standardisation
•Funnelling the change: Overcoming IT legacy systems
•Preparing for next steps: tackling bigger and more complex processes

Morten Neteland

RPA Leader
Sparebanken Vest

10:40 AM - 11:20 AM Morning refreshments and networking break in the exhibition hall

11:20 AM - 1:00 PM IDG A: What is AI?

-What does AI look like for Nordic organisations
-Exploring all facets of AI from chatbots to statistical reasoning and natural language processing
-Choosing the correct vendor for your AI journey

11:20 AM - 1:00 PM IDG B: Managing change effectively to achieve end-to-end business transformation through RPA

-Understanding the impact of change from RPA projects
-Managing change effectively: What are the best practices?
-Lessons learnt from other implementations for successful first time RPA implementation

11:20 AM - 1:00 PM IDG C: Machine Learning & Cognitive Computing

Kalyana Bedhu, Principal Data Scientist, Ericsson
-How machine learning is related to data analysis and statistics
-Why machine learning uses algorithms to search for patterns
-How algorithms learn by utilising vast data silos to forecast

Kalyana Bedhu

Principal Data Scientist

11:20 AM - 1:00 PM IDG D: RPA Piloting – Starting your RPA journey and building a business case

-Taking positive first steps in your business transformation
-Assess which processes to focus your pilot scheme on
-Success factors for the pilot and strategic growth plans
-Identifying and measuring ROI: how to get the most value out of your RPA programme?

11:20 AM - 1:00 PM IDG E: Overcoming specific challenges during RPA implementation to achieve best results

Hans Wirblad Kastman, Project Leader, In-House RPA, IKEA Amandus Hammargren, RPA Specialist, IKEA
•How to choose which processes to automate
•How to handle sensitive information?
•Are there any differences to automate in different functions? I.e HR function vs others?

Hans Wirblad Kastman

Project Leader, In-House RPA

Amandus Hammargren

RPA Specialist

11:20 AM - 1:00 PM IDG F: Desktop Automation

Dominik Jaskulski, GBS Process Automation Manager, Lufthansa
-Where to use desktop automation versus RPA
-Is RDA the quick win?
-What does a hybrid for RPA and automation look like?

Dominik Jaskulski

GBS Process Automation Manager

11:20 AM - 1:00 PM IDG G: Effective data management

Filipe Marinho da Rocha, Filipe Marinho da Rocha , Uphold Inc
-How do you structure unstructured data in order for a robot to be successful
-Taking unstructured data and structuring it so a robot can work on it
-Dealing with unstructured data in automated processes
-Data quality and remediation activities

Filipe Marinho da Rocha

Filipe Marinho da Rocha
Uphold Inc
-Developing a secure governance work frame
-Engaging key stakeholders at all stages
-How prepared are you from a regulatory and compliance standpoint
-Security concerns and why RPA needs a tight setup with IT
-Vulnerabilities in the software
-Developing a thorough disaster recovery plan

Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

1:00 PM - 2:00 PM Networking lunch in the exhibition hall

Today enterprises are aware that automation can help them in eliminating the non-judgmental and mundane tasks. They know that they need to re-skill people to perform more productive business activities --- but where to start and how to make this scale to the enterprise level? How to pin-point which process and which task to automate.

In this interactive Lunch & Learn session, we will discuss how to identify these low hanging fruits – processes and tasks that should be automated first and then how to move towards achieving enterprise-wide automation goals.

Robin George

Sales Head – Automation
EdgeVerve Systems

Pranav Chandra

Digital Strategist – New Technologies
Stora Enso

Sponsored by: EdgeVerve Systems

Robotic Process Automation

2:00 PM - 2:30 PM Case study: The road to efficiency: Embedding RPA in the continuous improvement journey at Nordic Choice Hotels

Jonas Carlsson, Head of Continuous Improvement & Technology, Nordic Choice Hotels
At Nordic Choice, improvements efforts are focused on delivering value for customer and this session will demonstrate how RPA fits into the journey and continuously deliver value for customers.
-How can RPA help to improve flow efficiency
-Delivering customer value through continuous improvement and RPA
-Lessons learned from Nordic Choice Hotels’ RPA implementation journey

Jonas Carlsson

Head of Continuous Improvement & Technology
Nordic Choice Hotels

Machine Learning & AI

2:00 PM - 2:30 PM Cognitive robotics and AI: The next step

Vinoth Raman, Programme Manager - Robotics Centre of Excellence, ING Bank
-AI Piloting: Overcoming uncertainties
-Practical machine learning for business applications
-Where to start with successful AI initiatives

Vinoth Raman

Programme Manager - Robotics Centre of Excellence
ING Bank

2:30 PM - 2:35 PM 5 min track changeover

2:35 PM - 3:05 PM Case study: Accelerating strategic transformation through RPA: Strategies and approaches from Danske Bank

Susanne Skaarup, Department Manager Process Automation, Danskebank
-Why do we choose RPA as a key strategy on a enterprise level
-How to we see RPA in the automation landscape
-The Danske Bank RPA journey since 2015 and where are we today
-Establishing the Centre of Excellence for RPA
-Which approach did we choose and what was the delivery model?

Susanne Skaarup

Department Manager Process Automation

2:35 PM - 3:05 PM AI Industry case study: ‘Autonomics’ in Insurance

-Automating high volume, rules based back office tasks
-Issues include legacy systems and complex transactional platforms that are unable to integrate with new technology

3:05 PM - 3:10 PM 5 min track changeover

3:10 PM - 3:40 PM Robotic Process Automation: The Real Risks, The Smart Actions Of Leading Companies

Leslie Willcocks, Professor of Work, Technology and Globalisation, London School of Economics & Political Science
- Multiple business benefits are not guaranteed
- Forty key risks you need to deal with
- Case examples and key lessons from over 40 major adopters of RPA and cognitive automation

Leslie Willcocks

Professor of Work, Technology and Globalisation
London School of Economics & Political Science

3:10 PM - 3:40 PM Case study: Pioneering in chatbot solutions for enhanced customer experience and integrated customer journey

Emil Stolt, Head of Digital Sales Digital Service and Social Media, Trygg-Hansa
-Developing a robotic and AI roadmap that covers multiple approach and key milestones
-Starting small to achieve big: Taking small steps to begin the journey
-A phased approach: setting different goals during each phase
-Building internal capability and develop external partnerships

Emil Stolt

Head of Digital Sales Digital Service and Social Media

3:40 PM - 4:10 PM Solution and technology demonstrations

Here’s your chance to follow our roadmap and visit the solution providers that best meet your current and future technology needs.

4:10 PM - 4:30 PM Afternoon refreshments and networking break in the exhibition hall

4:30 PM - 5:00 PM How to successfully implement and continue delivering on RPA – 2 years on

Eva Liljegren, Project Manager, Danica Pension
•What are the key elements to consider to achieve best in class results for RPA implementation
•How to ensure continuous performance through operational excellence
•My colleague is a robot – implementation of RPA from the user perspective

Eva Liljegren

Project Manager
Danica Pension

5:00 PM - 5:30 PM Ptifalls of a RPA implementation

Rasmus Peterson, Process Lead, PFA Pension
This session will shed lights on how to navigate through the pitfalls of a RPA project. You will learn:
  • Why do we even have a need for RPA projects?
  • How do we identify the correct processes for automization?
  • How do we prepare our organizations for robotics and other new tech?

Rasmus Peterson

Process Lead
PFA Pension

5:30 PM - 6:30 PM Nordic RPA & AI Summer Party

Join us for the summer party where we celebrate all things Nordics, RPA & AI!
Plus enjoy insights from RPA Hall of Fame inductees.