18 - 20 March, 2019 | Crowne Plaza Copenhagen Towers, Copenhagen, Denmark

Main Conference Day Two - Wednesday 20th March 2019

The main conference resumes on this day. With a focus on the intricate components of the people, process and technology involved in driving RPA and AI, you will again have the opportunity to learn from leaders, competitors and future players in the realms of intelligent automation and learn practical takeaways that you can take back to your organisation.

8:30 am - 9:00 am Registration & Networking

  • What we learnt from Day One
  • What's in store for Day Two
  • Morning reinvigoration and icebreaker
img

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

9:10 am - 9:40 am Utilise chat bots, NLP, OCR and other AI tools to enhance the potential of RPA

Nabeel Babree - Head of Business Process Excellence, Telenor
•Interpret the data from chat bots and integrate it into RPA to enhance your robotic return
•Capture unstructured data and transform it into valuable business insight for more accurate decision-making
•Become a data-driven organisation by redefining your business processes and data flows

img

Nabeel Babree

Head of Business Process Excellence
Telenor

•How a robot that can read receipts allows the opportunity to do more business
•From 23 to an estimated 40 FTE savings in government thanks to image recognition
•Take a process approach to digitise customer processes
•How to scale with an established structure at DFO

Julia Olderskog

Senior Advisor
Direktoratet for økonomistyring

Henrik Hanasand

Project Leader
Direktoratet for økonomistyring

9:40 am - 10:25 am Intelligent chat bots for increased customer service at the Finnish Immigration Service

Vesa Hagström - Chief Digital Officer, Migri
•Take an incremental approach to adding intelligence to a chat bot
•Targeting 90% direction of phone calls and emails to go to chat bots
•How to collaborate with new technologies in a non-time consuming way

img

Vesa Hagström

Chief Digital Officer
Migri

9:40 am - 10:25 am How NAV use RPA and chat bots to improve customer service

Maria Recio - Teamleader, IT-RPA, NAV
·         How NAV uses RPA to improve customer service while saving money for the business
·         How NAV has benefited from RPA
·         How to create communicate about RPA internally and gain support for changes

Maria Recio

Teamleader, IT-RPA
NAV

10:25 am - 10:55 am AI for Customer Service in the Finnish Government's Shared Service Centre

Juha Koljonen - Chief Technology Officer, Finnish Government Shared Services Centre for Finance and HR
•How to manage internal competence and maintenance platform competence to be able to effectively scale
•To achieve agility, automate parts of processes within the Shared Service organisation and incorporate that into end-to-end processes
•The advantage of change management and what it means to the organisation

img

Juha Koljonen

Chief Technology Officer
Finnish Government Shared Services Centre for Finance and HR

10:55 am - 11:20 am Networking Break

Track A: People & Culture

11:20 am - 11:55 am Drive a culture of RPA, AI and innovation to maximise performance
Tore Skeide - Senior Vice President, Pension Services, KLP
•Design and deploy a training programme for development, collaboration, engagement and innovation
•Engage employees and reduce costs by selecting the right processes
•How an organisational framework can understand users and report usability trends
img

Tore Skeide

Senior Vice President, Pension Services
KLP

Track A: People & Culture

11:55 am - 12:30 pm Why Bisnode needed to be transparent about RPA
Mattias Bengtsson - Senior Project Manager, Robotic Process Automation, Bisnode
•Our need to collaborate for roles and responsibilities for a strong governance model
•Continuously working with fitting RPA into your automation agenda
•How we ensure our employees are au-fait with new technology
•How governance and collaboration have harnessed RPA scalability at Bisnode

img

Mattias Bengtsson

Senior Project Manager, Robotic Process Automation
Bisnode

Track A: People & Culture

12:30 pm - 1:00 pm Vestas' HR RPA journey: Lessons learned and the pressing need to maximise talent
Boon Østergaard - HR Continuous Improvement Specialist, Global HR Operations, Vestas Wind System A/S
•Why we implemented a Alfred to do payroll reconciliation reports and how we scaled this to 22 countries
•Challenges and Lessons learned from our first bot deployment and how to overcome competence issues
•Train HR front liners on becoming digitally abled to ensure you can scale with minimum resources
•Next steps: Building a pipeline of opportunities to automate in HR

Boon Østergaard

HR Continuous Improvement Specialist, Global HR Operations
Vestas Wind System A/S

Track B: Scalability

11:20 am - 11:55 am Improve your RPA structure to optimise and deliver greater productivity
Lars Terje Vaaland - Head of RPA CoE, Equinor
•How to improve the structure of roles and responsibilities in an RPA production team
•How we have automated 60,000 man hours per year with 200,000 planned for 2018
•How we use Lean and digital optimisation to enhance RPA
•The benefits of a delegated model with a delivery team that works with the business to harness insight
img

Lars Terje Vaaland

Head of RPA CoE
Equinor

Track B: Scalability

11:55 am - 12:30 pm How automation has been imperative to maximise efficiency across 200 hotels with incumbent legacy systems
Didde Christensen - Vice President Technology, Hotel Services, Nordic Choice Hotels
•How we have automated a significant number of processes on different scales and intend to seamlessly scale
•The legacy system challenge at Nordic Choice
•How our online community will help us grow from 25 to 100+ RPA experts in the next year
•Balancing a centralised RPA function while remaining collaborative

Didde Christensen

Vice President Technology, Hotel Services
Nordic Choice Hotels

Track B: Scalability

12:30 pm - 1:00 pm RPA is a tool that enables more than just saved hours
Soren Ruskjaer - Director, Digital Transformation, Novozymes
•How to make RPA part of a wider initiative
•Identify where RPA is key to immediate and long-term optimisation
•The challenge of global operations and process standardisation with RPA

img

Soren Ruskjaer

Director, Digital Transformation
Novozymes

Track C: RPA Deployment

11:20 am - 11:55 am How RPA and Lean have ensured a rapid deployment programme at DNA
Dominique Akl - Head of Corporate Service Delivery, DNA
•How we have embraced Lean principles with RPA to automate less waste
•How we converged RPA with Lean to ensure processes are automated in their optimum shape and the challenges we faced
•How we leveraged agile with Lean to scale RPA more effectively and the extent of our success so far

img

Dominique Akl

Head of Corporate Service Delivery
DNA

Track C: RPA Deployment

11:55 am - 12:30 pm Drive cross functionality to optimise global processes and truly maximise RPA
Gabriel Barthélemy - Project Manager, William Demant
Patrycja Kijewska - Business Consultant, William Demant
•How to build the knowledge required to ensure a constant pipeline of opportunities for RPA
•What you need to include for a successful governance model and why it is imperative for success at William Demant
•Prepare shared service centres for the use of RPA to support the William Demant business as a whole

Gabriel Barthélemy

Project Manager
William Demant

Patrycja Kijewska

Business Consultant
William Demant

Track C: RPA Deployment

12:30 pm - 1:00 pm A year of in-house RPA development and how to measure your success
Jarmo Nieminen - RPA Lead Analyst, CoE, Neste
Sanna Koivu - RPA Project Manager, Neste
img

Jarmo Nieminen

RPA Lead Analyst, CoE
Neste

Sanna Koivu

RPA Project Manager
Neste

1:00 pm - 2:00 pm Networking Lunch

2:00 pm - 3:00 pm IDG A: Combine cognitive agents in a transformation

•Cognitive agents’ role in a business transformation
•How cognitive agents can be used with other technology such as NLP and RPA to enhance a transformation

2:00 pm - 3:00 pm Roundtable E: Cross-functionality to enhance RPA in an E2E transformation

2:00 pm - 3:00 pm Roundtable B: NLP and OCR tie in with RPA

2:00 pm - 3:00 pm Roundtable F: Centralised vs. Decentralised

Ditte Heltenov - Business Integration Manager, Eniig
•Role of IT vs. the business: Who owns RPA and at what point in time?
•Should RPA be more centralised and to what extent does that depend on the culture and sponsorship?

img

Ditte Heltenov

Business Integration Manager
Eniig

2:00 pm - 3:00 pm Roundtable C: Overcome AI bureaucracy

2:00 pm - 3:00 pm Roundtable J: The main RPA pitfalls to avoid

Wouter van Doesum - Senior Process Designer, Orsted
img

Wouter van Doesum

Senior Process Designer
Orsted

2:00 pm - 3:00 pm Roundtable D: How RPA and AI can complement each other

2:00 pm - 3:00 pm Roundtable K: Instill a collaborative governance model that cannot be broken

Jarmo Nieminen - RPA Lead Analyst, CoE, Neste
Sanna Koivu - RPA Project Manager, Neste
img

Jarmo Nieminen

RPA Lead Analyst, CoE
Neste

Sanna Koivu

RPA Project Manager
Neste

3:00 pm - 3:20 pm Networking Break

•How do you reduce risk through robotic process automation?
•How to maintain pace with regulations and compliance in the ever-agile AI world
•Create a governance framework for mitigating risk and maintaining compliance
•The importance of risk and compliance for product development

img

Nabeel Babree

Head of Business Process Excellence
Telenor

img

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

img

Lars Terje Vaaland

Head of RPA CoE
Equinor

img

Peter Loof Helth

Head of the Robotics Excellence Centre
Ørsted

4:00 pm - 4:05 pm Closing Remarks & Conference Summary

Stine Høiberg Rasmussen - Independent Consultant, Intelligent Automation
img

Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation