18 - 20 March, 2019 | Crowne Plaza Copenhagen Towers, Copenhagen, Denmark

Main Conference Day Two - Wednesday 20th March 2019

The main conference resumes on this day. With a focus on the intricate components of the people, process and technology involved in driving RPA and AI, you will again have the opportunity to learn from leaders, competitors and future players in the realms of intelligent automation and learn practical takeaways that you can take back to your organisation.

8:00 am - 8:45 am Registration & Networking

8:45 am - 8:55 am Chair's Opening Remarks

  • What we learnt from Day One
  • What's in store for Day Two
  • Morning reinvigoration and icebreaker
  • Why do you believe intelligent automation is a pre-requisite of business strategy?
  • What do you expect to be presented before investing in – and what makes a successful – intelligent automation programme?
  • What comes next: what succeeds an intelligent automation strategy and its application?

Juha Koljonen

Chief Technology Officer
Finnish Government Shared Services Centre for Finance and HR


Peter Loof Helth

Head of the Robotics Excellence Centre

9:25 am - 10:30 am RPA and AI in the Nordics public sector (Case Study Series and Live Q&A)

Janne Viskari - Director General, Population Register Centre, Finland

Janne Viskari

Director General, Population Register Centre

10:30 am - 10:50 am Global RPA in Novo Nordisk manufacturing and supply chain, a unit of 14,000 FTE

Carsten Lutzhoft - Director of Process Digitalisation, Novo Nordisk
  • Master RPA journey in a regulated industry
  • Overcome the main challenges for scaling RPA

Carsten Lutzhoft

Director of Process Digitalisation
Novo Nordisk

  • Scaling challenges and learnings
  • Managing +300 processes across 5 markets
  • Our journey in Nordea

Mikkel Kristiansen

Head of Robotics Service
Nordea Group


Kristian Mikkelsen

Head of RPA/Robotics Analysts
Nordea Group

11:10 am - 11:40 am Networking Break

11:40 am - 12:00 pm Ensure you are ethically upstanding with AI

Janne Viskari - Director General, Population Register Centre, Finland
  • Is it right to collect all possible data from citizens?
  • What kind of controls should you give to citizens to decide how their personal data can be used

Janne Viskari

Director General, Population Register Centre

11:40 am - 12:00 pm Improve your RPA structure to optimise and deliver greater productivity

Frode Skjæveland - Head of Robotic Process Automation, Equinor
  • How to improve the structure of roles and responsibilities in an RPA production team
  • How we have automated 60,000 man hours per year with 200,000 planned for 2018
  • How we use Lean and digital optimisation to enhance RPA
  • The benefits of a delegated model with a delivery team that works with the business to harness insight

Frode Skjæveland

Head of Robotic Process Automation

11:40 am - 12:00 pm How RPA and Lean can ensure a rapid deployment programme

Dominique Akl - Head of Corporate Service Delivery, DNA
  • Why you should embrace Lean principles with RPA to automate less waste
  • How to converge RPA with Lean to ensure processes are automated in their optimum shape
  • Leverage agile with Lean to enhance RPA scalability

Dominique Akl

Head of Corporate Service Delivery

12:00 pm - 12:05 pm Opportunity to change streams

12:05 pm - 12:25 pm Administer the change management needed for long-term intelligent automation success

Ditte Heltenov - Business Integration Manager, Eniig
  • How to drive the cultural change needed to utilise RPA and AI
  • How our merger and acquisition stalled RPA development and is causing change management complexities for innovation and AI
  • The importance of continuous executive sponsorship to drive project success

Ditte Heltenov

Business Integration Manager

12:05 pm - 12:25 pm RPA is a tool that enables more than just saved hours

Soren Ruskjaer - Director, Digital Transformation, Novozymes
  • How to make RPA part of a wider initiative
  • Identify where RPA is key to immediate and long-term optimisation
  • The challenge of global operations and process standardisation with RPA

Soren Ruskjaer

Director, Digital Transformation

12:05 pm - 12:25 pm Why you need to be transparent about RPA

Mattias Bengtsson - Senior Project Manager, Robotic Process Automation, Bisnode
  • The need to collaborate for roles and responsibilities for a strong governance model
  • Turn your governance model into a stable environment
  • Ensure employees are au-fait with new technology
  • How governance and collaboration harnesses RPA scalability

Mattias Bengtsson

Senior Project Manager, Robotic Process Automation

12:25 pm - 12:30 pm Opportunity to change streams

12:30 pm - 12:50 pm Drive a culture of RPA, AI and innovation to maximise performance

Tore Skeide - Senior Vice President, Pension Services, KLP
  • Design and deploy a training programme for development, collaboration, engagement and innovation
  • Engage employees and reduce costs using training and learning programmes
  • How an organisational framework can understand users and report usability trends

Tore Skeide

Senior Vice President, Pension Services

12:30 pm - 12:50 pm RPA as part of process development: Why the wider process toolkit is the key to achieving 200 live bots and approx. €15m in savings

Mika Kuusela - Head of Operational Excellence & RPA, OP Financial Group
  • Lean and other process tools as a contributor to RPA success
  • How to manage orchestration and infrastructure challenges in a rapidly evolving ecosystem
  • How, why and when should your deployment and vendor strategy change
  • Finding talent and developing people in house: Being process minded and robotic experts

Mika Kuusela

Head of Operational Excellence & RPA
OP Financial Group

12:30 pm - 12:50 pm Continuously have opportunities for automation

  • Why it’s imperative to build a constant pipeline of opportunities
  • Train developers in house to reduce external reliance and standardise deployment
  • Utilise  Lean and Process Mining to help you before you implement RPA

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:00 pm IQPC & Sponsor Prize Giveaways

2:00 pm - 2:10 pm Reinvigoration Session

2:10 pm - 3:10 pm Roundtables

Roundtable A: Combine cognitive agents in a transformation
Roundtable B: NLP and OCR tie in with RPA
Roundtable C: Overcome AI bureaucracy
Roundtable D: How RPA and AI can complement each other
Roundtable E: Cross-functionality to enhance RPA in an E2E transformation
Roundtable F: Centralised vs. Decentralised
Roundtable G: GDPR
Roundtable H: How robotic service orchestration (RSO) brings structure to RPA
Roundtable I: Security
Roundtable J: The main RPA pitfalls to avoid

Roundtable K: Embed a collaborate governance model that cannot be broken
Led by: Jarmo Nieminen, RPA Lead Analyst, CoE, Neste & Sanna Koivu, RPA Project Manager, Neste

Roundtable L: To what extent is RPA just another tool in the tool kit?

3:10 pm - 3:30 pm Networking Break

  • How do you reduce risk through robotic process automation?
  • How to maintain pace with regulations and compliance in the ever-agile AI world
  • Create a governance framework for mitigating risk and maintaining compliance
  • The importance of risk and compliance for product development

Anders Emil Balk-Moller

Program Manager, Robotics Centre of Excellence, Digitalisation & Automation
Danske Bank


Nabeel Babree

Head of Business Process Excellence


Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

4:00 pm - 4:20 pm AI for Customer Service in the Finnish Government’s Shared Service Centre (Live Interview)

Juha Koljonen - Chief Technology Officer, Finnish Government Shared Services Centre for Finance and HR

Juha Koljonen

Chief Technology Officer
Finnish Government Shared Services Centre for Finance and HR

4:20 pm - 4:40 pm Machine Learning and Black-Box Thinking in the Nordics

  • Where and how machine learning is prohibited by regulations and how to overcome that challenge
  • Running machine learning with chat bots to make sense of unstructured data
  • Hire people who can use open source technology and write algorithms, and also problem solve

4:40 pm - 4:50 pm Closing Remarks

  • Conference Summary