18 - 20 March, 2019 | Crowne Plaza Copenhagen Towers, Copenhagen, Denmark

Main Conference Day One - Tuesday 19th March 2019

The main conference starts on this day. With a mixture of big idea and future thinking presentations, case studies, panel discussions and workshops from leading Nordic organisations, SMEs and the public sector there is something for everyone from RPA deployment to scaling, and ethics to practical artificial intelligence. There will also be an opportunity to see live technology demonstrations from the world's leading solution providers, networking opportunities, games, prize giveaways and an evening drinks reception open to all.

8:30 am - 9:00 am Registration & Networking

Sign in at the Registration Desk, grab some refreshments and start mingling for two days of learning and networking with the best of the best in the Nordics.

9:00 am - 9:10 am Welcome Remarks from IQPC

  • Welcome to Intelligent Automation Nordics 2019
  • What's on offer today and tomorrow
  • Where you need to be and when
  • How to maximise the conference

9:10 am - 9:20 am Chair's Opening Remarks

  • The state of RPA and AI in the Nordics
  • Icebreaker

9:20 am - 10:30 am Government views on the opportunities and limitations with RPA and AI

“My role is to drive development that will make Sweden the world leader in seizing the opportunities of the digital transformation.”
Åsa Zetterberg, Chief Digital Officer, Swedish Government
survey from the European Commission found that 80% of Swedes are positive about AI. In May 2018 Sweden released their National Approach for Artificial Intelligence, invested SEK 40 million in several universities for 2018-19 to train AI professionals, while Digitization Minister Peter Eriksson launched an AI and Data Factory Arena in Gothenburg’s Lindholmen Science Park.
Amongst ambitions Sweden faces a skills deficit forcing Åsa Zetterberg, Government's Chief Digital Officer to state, “we need measures (from stakeholders in the public sector, business and academia) to deal with the skills deficit and to support lifelong learning and applications.”

“We should not only be users of technology. We must also be those who form it.”
Merete Riisager, Minister of Education
In 2018, the Danish Government launched the ‘Strategy for Denmark’s Digital Growth’ which features 38 initiatives to create growth and wealth for Danes. The strategy allocates 1 billion DKK for initiatives running to 2025.
The Danish government is planning to use AI to decide which people and businesses will receive welfare payments and is exploring the creation of a “data ethics council” to help create policies for privacy.
“The government wants a digital frontrunner where new technologies can make us richer and improve our environment, healthcare and lives.”
Minister of Industry, Business and Financial Affairs, Brian Mikkelsen

“This collaboration (between academia and business) is responding to a need, as Norway needs a national strategy for AI.”
Sigve Brekke, CEO, Telenor
Industry and academia in Norway are working together to boost the country’s RPA and AI capabilities. In particular the country wants to reduce its reliance on oil revenues by tapping into AI opportunities in its growing technology sector.
A group of entrepreneurs in Norway have partnered to launch Norwegian.AI, a new fund for artificial intelligence. The fund will invest in companies that are looking to solve “global challenges” through AI. Already, NOK100 million has been invested with the objective to establish Norway as a global leader in AI.

"We are not hiding our ambition here. The most successful nation states of the future will be societies best able to apply AI.”
Mika Lintilä, Minister for Economic Affairs
In 2017, Minister of Economic Affairs Mika Lintilä appointed a steering group (NSG, headed by Nokia’s former CEO Pekka Ala- Pietilä) to develop AI. Pekka Soini, Business Finland’s Director General stated “it is estimated that AI and the platform economy will contribute 30% to Finland’s GDP in 2030.”
In robotics Finland is rapidly laying plans to become a major player with Palkeet, the Finnish Government Shared Services Centre for Finance and HR leading the way. Pirjo Pöyhiä, Palkeet’s CEO, stated that: “RPA and AI are going to alter the work we do now quite a bit and also it will sweep away a lot of the ways of working that we are used to.”

“The possibilities have become enormous for AI and it’s foolish not to at least consider them. But it’s also foolish to jump too quickly.”
Kristinn R. Thórisson, Prof. of Computer Science, Reykjavík University
The Icelandic Technology & Science Board is one institution funding AI and robotic projects. Prime Minister, Katrin Jakobsdóttir, and Lilja Alfreðsdóttir, Minister of Education and Culture have recently attended innovation congresses in the country to show their support and listen to leading industry bodies about the development of the technology.

Fire your questions at the nations’ leaders in an open question and answer session live on stage.
  • Is RPA developing at the pace you expect it to within your organisation and how you are attempting to overcome your main obstacle?
  • To what extent will RaaS/AaaS, BPO/BPM, in house capabilities and new entrants impact the future of RPA?
  • What more do you want from the technology to meet your expectations?

Sara Asgari

Head of Transformation


Jakub Wozniak

Head of Process Automation
A.P. Moller – Maersk


Ditte Heltenov

Business Integration Manager


Stine Høiberg Rasmussen

Independent Consultant
Intelligent Automation

11:00 am - 11:10 am AIIA.net State of the Industry Report

11:15 am - 11:35 am Technology Demonstration

Every attendee will have the opportunity to visit the Nordic and the world’s leading technology providers who will be showcasing their expertise on site. You can spend five minutes with up to six solution providers to listen, discuss, challenge and learn from them across the realms of process management, automation, data analytics, machine learning, cognitive computing and artificial intelligence.

11:30 am - 11:55 am Networking Break

Case Study Series

11:55 am - 12:25 pm Integrate chat bots and RPA to improve the customer experience

Asko Mustonen - Head of Robotics, If P&C Insurance
·   Why the demand in Finland precipitated chat bot usage at If: private and public customers, and internal support
·   Combine chat bots and RPA to increase the use of speech UIs
·   Use chat bot to collect customer data with conversational flow and feed it into RPA

Asko Mustonen

Head of Robotics
If P&C Insurance

11:55 am - 12:25 pm The careful consideration of RPA implementation at Carlsberg

  • Do not make the mistake of automating waste
  • Converge BPM with RPA in a Proof of Concept for quick results
  • Growing a Lean culture and performance management in a structured way
  • From 50 live bots to looking at technology integration and machine learning

11:55 am - 12:25 pm The need for governance to deliver practical RPA

  • Create and share a transparent agenda for automation before you implement robotics
  • Address all stakeholders in your governance model to ensure clear roles and responsibilities
  • How a robust governance model can contribute to efficiency

12:25 pm - 12:25 pm Opportunity to change streams

12:25 pm - 12:50 pm Utilise chat bots, NLP, OCR and other AI tools to enhance the potential of RPA

Nabeel Babree - Head of Business Process Excellence, Telenor
  • Interpret the data from chat bots and integrate it into RPA to enhance your robotic return
  • Capture unstructured data and transform it into valuable business insight for more accurate decision-making
  • Become a data-driven organisation by redefining your business processes and data flows

Nabeel Babree

Head of Business Process Excellence

12:25 pm - 12:50 pm Closing the automation gap by seizing scaling opportunities to reach your full potential

Rasmus Lund Stisager - Coordinator & Solutions Manager for RPA Robotics, Kobenhavn Kommune
  • Why 50 automated processes will never be enough: How to continuously build your process automation potential
  • How central governance enables collaboration between IT and business units, thereby bridging the gap between the two
  • How to build the right set of capabilities to ensure easy and fast scalability
  • Basing infrastructure around the business’ needs in order to scale effectively and meet demand

Rasmus Lund Stisager

Coordinator & Solutions Manager for RPA Robotics
Kobenhavn Kommune

12:25 pm - 12:50 pm Process redesign and reform at Ørsted

Peter Loof Helth - Head of the Robotics Excellence Centre, Ørsted
  • The best way to assess which processes and functions should be automated
  • Why RPA needs process analysis and process improvement
  • How Ørsted facilitate upstream and downstream through product evaluation and process redesign
  • Rethink how you reform or redesign your processes before you automate

Peter Loof Helth

Head of the Robotics Excellence Centre

12:50 pm - 12:50 pm Opportunity to change streams

12:50 pm - 1:10 pm Converge data recognition technologies with RPA to shift to cognitive automation

  • The use of voice, text and image recognition to manage unstructured data
  • Better understand your customers through the use of data recognition technology and analysis
  • Where to showcase your unstructured data internally
  • Ensure you are getting essential data out of your technology
  • Find the processes to be able to move to cognitive automation

12:50 pm - 1:10 pm How a technology ecosystem is used in an end-to-end transformation

  • How to use RPA and AI in the ecosystem to sign new kinds of partnerships
  • If robotics is not developing at pace you expected then use your existing technology to meet customer expectations

12:50 pm - 1:10 pm Shifting from a centralised to a decentralised organisation and its impact on our RPA journey

Daniel Steenbrink - RPA Lead, and Finance Divestment Operational Lead, Sandvik
  • The strategy behind our slower approach to RPA implementation
  • Implement and expand the utilisation of RPA to improve processes and support the business
  • The importance of governance, communication and stakeholder engagement

Daniel Steenbrink

RPA Lead, and Finance Divestment Operational Lead

1:10 pm - 2:10 pm Networking Lunch

2:10 pm - 3:45 pm Interactive Discussion Groups

IDG A: Integrate chat bots with RPA - Juha Viikki, Head of Quality, Processes & Automation, DNAIDG 
IDG B: Use RPA and AI to complement one another
IDG C: Ensure RPA impacts an end-to-end transformation
IDG D: Converge technologies in your ecosystem
IDG E: RPA 101: Challenges and opportunities
IDG F: The importance of governance to drive RPA
IDG G: Merge Lean with RPA to ensure rapid deployment - Dominique Akl, Head of Corporate Service Delivery, DNA
IDG H: Overcome resistance to change when introducing RPA
IDG I: Engage stakeholders for support when introducing RPA and AI
IDG J: why data management is imperative to delivering machine learning and AI
IDG K: How can you maximise voice and text recognition to enhance customer service
IDG L: How to converge unstructured data with RPA

3:45 pm - 4:15 pm Networking Break

4:15 pm - 4:35 pm How the Ericsson automation platform drives business transformation

Alexander Hübel - Director Digital Transformation, GF Technology & Emerging Business, Ericsson
  • Driving transformation through robotic process automation
  • Building a toolbox to achieve full automation, from RPA to BPMS and AI
  • Realising business benefits

Alexander Hübel

Director Digital Transformation, GF Technology & Emerging Business

4:35 pm - 4:55 pm How Telia bought a $60 bot and made €5m savings in just 1 year

Jarno Kekäläinen - Director, Process Automation, AI/ML, Robotics and Billing, Telia
  • How to be innovative and overcome change management challenges when implementing RPA: Affordable bots and training your workforce
  • Collaboration between process management, analytics, RPA, AI, developers, finance and customer experience to optimise RPA
  • Use case: Where robotics meets the physical world: How RPA and IoT are being merged to perform real-time smart electricity readings What’s next: Building a digital business of the future

Jarno Kekäläinen

Director, Process Automation, AI/ML, Robotics and Billing

4:55 pm - 5:25 pm Adapt to survive: How to meet expectations of the younger generation (Inspirational Keynote)

This inspirational keynote will come to you from outside industry, yet address the exact concerns you have with sourcing, hiring, training and retaining the best talent for RPA, AI and emerging technology. By highlighting what makes the younger generation tick and why you will have a far greater understanding of their capabilities and limitations with both IT and business, and maybe even discover where you and your business could improve in the digital age.

5:25 pm - 5:30 pm Closing Remarks

  • Summary of Day One
  • What's ahead for Day Two

5:30 pm - 7:30 pm Evening Reception